Holland America offers a limited number of staterooms designed to be wheelchair and scooter accessible. Most public areas of the ship are wheelchair accessible; some areas such as the topmost outdoor observation area are not. You can explore the deck plan Veendam Deck Plan to see where the wheelchair-accessible rooms are located. Please contact EMI directly at to discuss any special needs you may have.
Is travel insurance necessary? We strongly recommend purchasing travel insurance. You will be booking this cruise many months before we sail; circumstances can easily change. Insurance is your only recourse for reimbursement in the event of change, delay, or crisis. What is included in the payment and what will cost extra? While on board, you can spend a minimal amount or incur significant charges by the end of the cruise.
You will certainly be able to have an enjoyable time no matter how little or how much you spend. Alcoholic beverages, soda, spa services, the casino, and other onboard services are not included in your fare. We do not include airfare, ground transportation, shore excursions, or other off-ship expenses in our fares. Can I get a discount on my cruise? This cruise is private and chartered.
EMI will confirm your reservation with you electronically and provide an EMI confirmation number they will use to track your reservation. Closer to the cruise, EMI will provide your Holland America booking number and cabin number , which you will use to prepare for your trip to Book Shore Excursions.
How do I check in? All passengers are required to check in using this system in advance of the cruise. You will need your HAL booking number to do this. You will be prompted to accept Holland America Terms and Conditions online. Once this is clicked, the contract is accepted. All documents necessary for your cruise will be provided online through Express Docs, including your cruise contract and your boarding pass. You will need to print out the boarding pass portion of these documents for each person in your party and have the boarding passes available at check-in.
It is essential that you review all documents thoroughly and that you bring everything with you. This process is similar to checking in for an airline flight, just more extensive. It is required. May I cancel my reservation? You may cancel, but we have a strict refund policy.
Is't not enough to torture me alone, But slave to slavery my sweet'st friend must be? My grief began, fair Saint, when first I saw Love, in those eyes, sit ruling with disdain; Whose sweet commands did keep a world in awe: And caused them serve, your favour to obtain. Therefore like her I sometime hold my tongue, Because I would not dull you with my song. Bright matchless Star, the honour of the sky! I found favours undeserved in such manner as my rude ability wants means to recompence; and therefore in the mean time I request you to accept this.
On or after November 20, , your full cruise fare will be collected and is not refundable. How do I pay for extras while on board?
These accounts must be settled before disembarking. If you have not done so already online, you will need to register your credit or debit card in order to use your onboard account for shipboard purchases. On the day of sailing, your card will be pre-authorized for U. Your account will then be activated, and you may make purchases by simply showing your guest identification card and signing a receipt. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship.
This will help prevent delays in obtaining pre-authorization on board. Some banks may keep the pre-authorization in place for up to 30 days. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Any excess deposit will be refunded to you at the end of the cruise.
Personal checks are not accepted on board. What about tipping? To whom and how much?
A prepaid gratuity is included in your cruise fare. In addition, an automatic 15 percent gratuity is added to all bar and beverage service. Any tipping above this is entirely up to you. It is common, but not required, to tip for personal service in your cabin. Spa services include a 15 percent automatic gratuity. For more info regarding these charges see Gratuities and Service charges. In terminals, airports, ports of call, on-shore excursions, and at hotels, we suggest that you extend gratuities consistent with customary practices.
Are guests from outside the U. International guests will be able to book their cabins online. All credit card charges will take place in USD and be converted to your local currency the day of the transaction. Regardless of who books your air travel, you must send EMI a copy of your flight itinerary. If you book your own travel, you must still provide EMI with your flight itinerary.
This is a legal requirement: you will be denied boarding if you do not provide your travel itinerary in advance.
You must provide a cell or other phone number that can be used to communicate with you in the event of travel delays. We recommend that you purchase airline tickets early. We hope you can find a good deal for travel to Fort Lauderdale.
Boarding will begin in Fort Lauderdale at approximately a. You must be on board no later than p.
We sail at p. Fort Lauderdale is a major cruise port and there are many options for same-day travel from the airport to the cruise terminal. The two are quite close to each other. Please be sure to allow ample time for travel complications, understanding that you should arrive to the cruise terminal no later than p. For those that choose to fly into Miami International Airport, driving time between the Miami airport and the port is approximately 40 minutes.
Leave ample time to transfer as you would in any major city. Upon our return to Fort Lauderdale, disembarkation may begin as early as a. Passengers should easily be able to depart from Fort Lauderdale on Wednesday, if you wish. We suggest a departure time no earlier than p. What if my luggage gets lost by the airline? In the event your bags are delayed, Holland America will make every effort to work with local operators to help your bags catch up with the ship. Guests will need to submit a claim at the airport before joining the vessel, once onboard the Veendam, guests must submit their claim along with any other details to the Guest Service desk.